Refund & Cancellation Policy

This policy applies to subscriptions bought from Quantech on this website. Nothing in it limits the rights you have under the Israeli Consumer Protection Law, 5741-1981, or any other law that applies to you.

1. Try before you pay

Every group gets its first 2 matches free, with no payment details required. You can run Whosin for real, in your own group, before deciding to subscribe.

2. Cancelling your subscription

A subscription is an ongoing transaction that renews automatically. You can cancel at any time, for any reason, either from your dashboard or by emailing support@whosin.chat from your account email. We will confirm the cancellation by email within 3 business days.

After you cancel, your group keeps working until the end of the period you have already paid for, and you are not charged again. Cancellation stops future charges; it is not, by itself, a refund of the current period.

3. Your 14-day cancellation right (distance selling)

Because you buy online, the Consumer Protection Law gives you the right to cancel within 14 days of the purchase (or of receiving the transaction confirmation, whichever is later). If you cancel within that window we refund what you paid within 14 days of your notice, less any cancellation fee the law allows (up to 5% of the price or ₪100, whichever is lower), and less a proportional amount for the part of the period already used.

4. After 14 days

Monthly plans are not refunded for the current month once it has started; cancel and the plan simply ends at the end of that month.

Annual plans can be cancelled at any time; we refund the unused full months remaining in the year, minus the difference between the annual price you paid and the monthly price for the months you used.

5. If Whosin did not work

If the Service was unavailable to your group for 7 consecutive days or more for reasons on our side, tell us and we will extend your subscription by the same period or refund it pro rata — your choice.

6. How refunds are paid

Refunds go back to the original payment method, and a credit note is issued against the original tax invoice.

7. How to request

Email support@whosin.chat from your account email, with your group name and the invoice number if you have it. You can also cancel from the dashboard at any time.